Returns & Refunds Policy

1. Returns

• Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.​

• To be eligible for a return, your item must be undamaged, unworn, and unused with tags still attached. You must notify us within 20 days of receiving the item that you wish to return it.

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2. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 5 days of receiving the item. We will coordinate with the supplier to provide a return or refund.

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4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at 01322520888 or Boutiquecrayford@hotmail.com

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5. Sale Items

• Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

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6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Boutiquecrayford@hotmail.com] and send your item to:  169 Crayford Road, Dartford, DA1 4HA, UK

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7. Shipping

• To return your product, you should mail your product to: 169 Crayford Road, Dartford, DA1 4HA, UK

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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8. Contact for Returns

• Customers should contact us with any requests for return, and we will then contact the supplier to facilitate the return process.